Q1: Can you send samples?
A: Absolutely! We are delighted to dispatch samples to any part of the globe. While our samples are complimentary, the courier costs will need to be covered by the customer.

Q2: What product information do I need to provide?
A: Kindly provide detailed specifications including the grade, width, thickness, coating, and the quantity in tons you wish to purchase. This helps us cater to your precise requirements.

Q3: What are the shipping ports?
A: We primarily ship from Shanghai, Tianjin, Qingdao, and Ningbo ports. However, you have the flexibility to choose other ports as per your logistics needs.

Q4: About product prices?
A: Our pricing is subject to periodic fluctuations due to cyclical changes in the cost of raw materials. We strive to provide the most competitive rates.

Q5: What are the certifications for your products?
A: Our products boast certifications such as ISO 9001, SGS, and EWC, ensuring top-notch quality and reliability.

Q6: How long does your delivery time take?
A: Typically, our delivery timeline is within 15 days. However, this may be extended for exceptionally large orders or due to unforeseen circumstances.

Q7: Can I go to your factory to visit?
A: Certainly! We welcome global customers to visit our factory. Please note that some facilities might have restricted access for the public.

Q8: Does the product have quality inspection before loading?
A: Definitely! Each product undergoes rigorous quality testing before packaging to ensure it meets our stringent standards. Any item not meeting our criteria is discarded.

Q9: How to pack the products?
A: Our packing involves a waterproof paper inner layer, iron packaging, and a fumigated wooden pallet. This robust packing ensures protection against corrosion during sea transport.

Q10: What is your working time?
A: Our online service hours are from 8:00 AM to 12:00 AM Beijing time. Any inquiries received beyond these hours will be attended to on the following working day.