Q1: Can you send samples?
A: Absolutely! We are pleased to dispatch samples to any corner of the globe. While our samples are provided at no cost, the courier fees will need to be covered by the customer.

Q2: What product information do I need to provide?
A: To ensure we meet your needs, please provide details such as the grade, width, thickness, coating, and the quantity in tons you wish to purchase.

Q3: What are the shipping ports?
A: Our primary shipping ports are Shanghai, Tianjin, Qingdao, and Ningbo. However, we are flexible and can accommodate other ports as per your requirements.

Q4: About product prices?
A: Prices fluctuate periodically due to changes in the cost of raw materials. We urge you to contact us for the most current pricing.

Q5: What are the certifications for your products?
A: Our products proudly hold certifications such as ISO 9001, SGS, and EWC, among others.

Q6: How long does your delivery time take?
A: Generally, our delivery timeline is within 15 days. However, it may be extended for large orders or unforeseen circumstances.

Q7: Can I go to your factory to visit?
A: Certainly! We warmly welcome global customers to visit our factory. Please note that some facilities may have restricted access.

Q8: Does the product have quality inspection before loading?
A: Definitely! Each product undergoes rigorous quality inspection before packaging. Any item that doesn't meet our standards is removed.

Q9: How to pack the products?
A: Products are meticulously packed with an inner layer of waterproof paper, iron casing, and a fumigated wooden pallet to ensure protection against corrosion during sea transport.

Q10: What is your working time?
A: Our online service hours are from 8:00 AM to 12:00 AM Beijing time. Any inquiries outside these hours will be addressed on the next working day.