Q1: Can you send samples?
A: Absolutely! We can dispatch samples to any part of the globe. While our samples are complimentary, the courier costs will need to be covered by the customer.

Q2: What product information do I need to provide?
A: For a seamless transaction, please provide the following details: grade, width, thickness, coating, and the quantity in tons you wish to purchase.

Q3: What are the shipping ports?
A: Typically, we ship from the major ports of Shanghai, Tianjin, Qingdao, and Ningbo. However, you may choose other ports as per your requirements.

Q4: About product prices?
A: Prices fluctuate periodically due to cyclical changes in the cost of raw materials.

Q5: What are the certifications for your products?
A: Our products boast prestigious certifications including ISO 9001, SGS, EWC, among others.

Q6: How long does your delivery time take?
A: Generally, deliveries are executed within 15 days. However, this timeline might extend with exceptionally large orders or due to unforeseen circumstances.

Q7: Can I go to your factory to visit?
A: Certainly! We warmly welcome global customers to visit our factory. Please note that some areas may have restricted access.

Q8: Does the product have quality inspection before loading?
A: Definitely! Each product undergoes stringent quality testing before packaging. Any item that does not meet our standards is discarded to ensure top-notch quality.

Q9: How to pack the products?
A: Our meticulous packaging includes an inner layer wrapped in waterproof paper, encased with iron packaging, and secured with a fumigated wooden pallet. This ensures supreme protection against corrosion during sea transport.

Q10: What is your working time?
A: Our online service hours extend from 8:00 AM to 12:00 AM Beijing time. Any inquiries received post these hours will be promptly addressed on the following working day.